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Membership Plan Terms

Teya Start, Boost and Thrive

Welcome to Teya Start, Boost or Thrive – a flexible selection of business memberships designed to empower you at every stage, from launching your venture to accelerating growth or reaching new heights. Whether you choose our free Start plan or upgrade to Boost or Thrive, Teya offers tailored solutions to fit your ambitions.

The terms and conditions set out herein (“Teya Membership Terms”, also referred to as “Additional Terms”) govern your use of Teya’s Start, Boost or Thrive memberships, the three separate memberships of Teya Start, Teya Boost or Teya Thrive (each individually a “Teya Membership”).

When you use a Teya Membership, you also agree to the Teya General Terms, Teya Payment Services Terms, Teya Terminal Terms, and Business Account Terms, which are incorporated into these Teya Membership Terms by reference, including any amendments made from time to time.

Unless otherwise defined herein, capitalised terms have the same meaning as in the Teya General Terms, Teya Payment Services Terms, Teya Terminal Terms and Teya Business Account Terms. To the extent that there is a conflict between these Membership Terms and the terms referenced above, these Membership Terms will prevail.

For information about how we treat your information, please see our Privacy Policy.

1. Definitions

Teya Start: means the entry-level membership offered by Teya, subject to the Teya Start Terms.

Teya Boost: means the enhanced membership offered by Teya, available subject to the Teya Boost Terms.

Teya Thrive: means the premium membership offered by Teya, available subject to the Teya Thrive Terms.

2. Teya Start Offer

If you choose to opt-in for Teya Start, the following specific terms (the “Teya Start Terms”) apply:

Terminal Pay Once discount: The Teya Start membership includes the Teya Pay Once Option for terminals. For the avoidance of doubt, all other terms and conditions applicable to the Teya Pay Once Option, including but not limited to the provision of a complimentary single Teya Terminal for a three-year term and the non-refundable nature of the discounted fee, shall otherwise remain in full force and effect as stipulated in the Teya Terminal Terms.

Fees: When you become a Teya Start user, the following transaction rates will apply for your accepted Card Transactions:

For transactions using Visa and Mastercard consumer cards in the European Economic Area (EEA): 1.69% of transaction value.

For all other transactions, a rate of 1.90% of transaction value will be charged. These fees are assessed and calculated by us for your use of the Payment Services. All Fees, including transaction rates, will be deducted from your Payouts or any other amounts owed to us. Fees tied to the processing of your Transactions become payable as soon as a Transaction is presented to Teya for processing.

All Fees, including but not limited to transaction rates, shall be deducted from your Payouts or any other amounts owed to us, in accordance with the Teya Payment Terms. Payouts will be made in accordance with the payout schedule and procedures detailed in the Teya Payment Terms. We will provide you with statements regarding your Transactions and Fees through the Business Portal, as further specified in the Teya Payment Terms.

Business Account deduction: If you opt out of settlement into your Teya Business Account and retain the standard Payout terms (as outlined in the Payment Terms), an additional fee of 10 basis points (0.10%) will be applied to the transaction fees for Visa and Mastercard transactions set out in 2.1(b)1.

Cancellation: You may cancel your Teya Start membership and terminate the Teya Start Terms at any time. Cancellation can be facilitated by contacting Teya's support agents through the following channels: WhatsApp, Phone, or Live chat. This method of cancellation constitutes a specific arrangement for the Teya Start membership, allowing you to end your participation by communicating with our support team. Please note that standard terms regarding early termination fees, as outlined in other Teya agreements (e.g., Terminal Terms), may still apply depending on your specific service agreements.

3. Teya Boost Offer

If you choose to opt-in for Teya Grow, the following specific terms (the “Teya Boost Terms”) apply:

Terminal Pay Once discount: If you select the Teya Pay Once Option in conjunction with the Teya Boost membership you shall be entitled to a fifty percent (50%) discount on the standard Teya Pay Once Option fee, as communicated by us to you. This discount is applicable to one single Teya Terminal and may be applied only once for the period during which you are subscribed to the Teya Boost offer. Teya reserves the right to exclude this discount if your Teya Terminal is already subject to a promotional offer. For the avoidance of doubt, all other terms and conditions applicable to the Teya Pay Once Option, including but not limited to the provision of a complimentary single Teya Terminal for a three-year term and the non-refundable nature of the discounted fee, shall otherwise remain in full force and effect as stipulated in the Teya Terminal Terms.

Fees: When you become a Teya Boost user, you will pay us a monthly membership fee of £19 (the “Boost Membership Fee”). In addition to the Boost Membership Fee, the following transaction rates will apply for your accepted Card Transactions:

For transactions using Visa and Mastercard consumer cards in the European Economic Area (EEA): 0.99% of transaction value.

For all other transactions, a rate of 1.90% of transaction value will be charged. These fees are assessed and calculated by us for your use of the Payment Services. All Fees, including the Boost Membership Fee and transaction rates, will be deducted from your Payouts or any other amounts owed to us. Fees tied to the processing of your Transactions become payable as soon as a Transaction is presented to Teya for processing.

All Fees, including but not limited to the Boost Membership Fee and transaction rates, shall be deducted from your Payouts or any other amounts owed to us, in accordance with the Teya Payment Terms. Payouts will be made in accordance with the payout schedule and procedures detailed in the Teya Payment Terms. We will provide you with statements regarding your Transactions and Fees through the Business Portal, as further specified in the Teya Payment Terms.

Business Account deduction: If you opt out of settlement into your Teya Business Account and retain the standard Payout terms (as outlined in the Payment Terms) , an additional fee of 10 basis points (0.10%) will be applied to the transaction fees for Visa and Mastercard transactions set out in 3.1(b)1.

Cancellation: You may cancel your Teya Boost plan and terminate these specific offer terms at any time. Cancellation can be facilitated by contacting Teya's support agents through the following channels: WhatsApp, Phone, or Live chat. This method of cancellation constitutes a specific arrangement for the Teya Boost offer, allowing you to end your participation by communicating with our support team. Please note that standard terms regarding early termination fees, as outlined in other Teya agreements (e.g., Terminal Terms), may still apply depending on your specific service agreements.

Discount recovery on early cancellation: If you cancel your membership to the Teya Boost offer within the first twelve (12) months of enrolling, you agree to pay Teya an amount equal to the discount you received on the terminal fee. This discount recovery fee will be invoiced and payable immediately upon cancellation.

4. Teya Thrive Offer

If you choose to opt-in for Teya Thrive, the following specific terms (the “Teya Thrive Terms”) apply:

Terminal Pay Once discount: If you select the Teya Pay Once Option in conjunction with the Teya Thrive offer, you will be entitled to a one hundred percent (100%) discount on the standard Teya Pay Once Option fee, as communicated by us to you. This discount is applicable to one single Teya Terminal and may be applied only once for the period during which you are subscribed to the Teya Thrive offer. Teya reserves the right to exclude this discount if the single Teya Terminal is already subject to a promotional offer which discounts the cost of the single Teya Terminal. The underlying terms of the Teya Pay Once Option, including but not limited to, the provision of a complimentary single Teya Terminal for a three-year term and the non-refundable nature of the discounted fee, shall otherwise remain in full force and effect as stipulated in the Teya Terminal Terms.

Fees: When you become a Teya Thrive user, you will pay us a monthly membership fee of £49 (the “Thrive Membership Fee”). In addition to the Thrive Membership Fee, the following transaction rates will apply for your accepted Card Transactions:

For transactions using Visa and Mastercard consumer cards in the European Economic Area (EEA): 0.59% of transaction value.

For all other transactions, a rate of 1.90% of transaction value will be charged. These fees are assessed and calculated by us for your use of the Payment Services. All Fees, including the Thrive Membership Fee and transaction rates, will be deducted from your Payouts or any other amounts owed to us. Fees tied to the processing of your Transactions become payable as soon as a Transaction is presented to Teya for processing.

Payouts and statements: Funds from your processed Transactions will be remitted to your Payout Account. By default, your designated Payout Account shall be your Teya Business Account. Should you prefer an alternative to this standard process, Teya may provide the option to have payouts directly transferred to a linked third-party bank account. Please be aware that choosing this option may limit the payout speeds available. All Fees, including but not limited to the Thrive Membership Fee and transaction rates, shall be deducted from your Payouts or any other amounts owed to us, in accordance with the Teya Payment Terms. Payouts will be made in accordance with the payout schedule and procedures detailed in the Teya Payment Terms. We will provide you with statements regarding your Transactions and Fees through the Business Portal, as further specified in the Teya Payment Terms.

Cancellation: You may cancel your Teya Thrive plan and terminate these specific offer terms at any time. Cancellation can be facilitated by contacting Teya's support agents through the following channels: WhatsApp, Phone, or Live chat. This method of cancellation constitutes a specific arrangement for the Teya Thrive offer, allowing you to end your participation by communicating with our support team. Please note that standard terms regarding early termination fees, as outlined in other Teya agreements (e.g., Terminal Terms), may still apply depending on your specific service agreements.

Discount recovery on early cancellation: If you cancel your membership to the Teya Thrive offer within the first twelve (12) months of enrolling, you agree to pay Teya an amount equal to the discount you received on the terminal fee. This discount recovery fee will be invoiced and payable immediately upon cancellation.

5. General

5.1. For the avoidance of doubt, provisions around general terms not covered in these Teya Membership Terms, including but not limited to term and termination, restrictions and unauthorised or illegal use, intellectual property, data, amendments, indemnification, limitation of liability, warranties, severability, force majeure, and disputes, shall be governed by the Teya General Terms.

5.2. You may terminate your Teya Membership for any reason within thirty (30) calendar days of starting your Teya Membership without incurring any penalties and for a full refund of any Teya Terminal Fees you have already paid. For the avoidance of doubt, this refund does not apply to any fees paid or incurred in connection with Teya's Payment Services.

5.3. In the event of termination of your Teya Membership for any reason, you are required to return the Teya Terminal to us in good working condition, normal wear and tear excepted, within seven (7) Business Days of termination. Failure to return the Teya Terminal within this period may result in additional charges, up to and including the full cost of the Teya Terminal, as determined by Teya.